Returns & Exchanges
We want you to love your home, which is why we offer a 100-day risk-free trial on all Zinus products. If you are not completely satisfied, you can return your item for a full refund within the trial period.
Initiate Your Return
Log into your account or use our guest portal to submit a return request with your order number and email address.
Package Your Item
Place the product in its original packaging or a suitable alternative box, ensuring all components and hardware are included.
Print and Attach Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your package.
Drop Off or Schedule Pickup
Take your package to the nearest authorized carrier location or contact us to arrange a convenient home pickup for larger furniture items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing